Baby Einsteins Video refund offer

Baby Einstein DVDs, which were promoted as educational for babies but recently determined to be not-quite-educational, are going through a PR mess.

They're offering a $15.99 refund no matter the original purchase price on any Baby Einstein DVD purchased between 2004 and Sept 2009.

You just fill out the form on that page and tell them the date that you purchased it, and send in the DVD... up to 4 per household.

But this is only for people who already purchased these DVDs in the past. If you were to buy it today, it wouldn't be honest to list an earlier date on that form. I guess you may have to use your best estimate, if you can't recall exactly.

Offer is valid until March 2010."

The Baby Einstein™ DVD Guarantee - USA

Participation Guidelines

To participate, you must have purchased a Baby Einstein DVD between June 5, 2004 and September 4, 2009.
If you are not satisfied with the Baby Einstein DVD you purchased during the period mentioned above, for a limited time beginning on September 4, 2009 and ending on March 4, 2010, you may exchange it for one of the following:

• One (1) Baby Einstein Book of your choice
• One (1) Baby Einstein music CD of your choice

- Or -

• One (1) coupon for 25% off the purchase of one Little Einsteins™ product. Redeemable with promotion code only at DisneyStore.com.

or you may return it, and we will refund the current retail value of the DVD ($15.99). To request your DVD exchange or refund (limited to four (4) per household), you must follow the steps below for each DVD returned (note: you may return more than one DVD in the same mailing envelope, but you MUST include a completed mail-in certificate or completed 8½x11 sheet of paper for each DVD you are returning) :
1. Package the DVD, in its original DVD case (if available), into a suitable mailing envelope or package.
2. Include the completed (hand-printed) request form below or an 8½x11 sheet of paper with your signature, name, address, telephone number and email address.
3. Indicate the DVD title you are returning and date of purchase.
4. Check the appropriate box on the exchange/refund request form found below or write in on your sheet of paper your choice of :
(a) An exchange for one (1) Baby Einstein Book OR one (1) Baby Einstein music CD. Please write in the product name or title in the appropriate space found on the refund request form below OR on your sheet of paper;
(b) A coupon for 25% off one (1) Little Einsteins™ product purchased online at DisneyStore.com; or
(c) A refund.
5. Submissions must be postmarked by March 4, 2010.
6. Mail to:

The Baby Einstein DVD Guarantee/Upgrade Offer
P.O. Box 3200
Neenah, WI 54957-3200
Please allow 6-8 weeks for delivery of your exchange or refund check. Returns must be sent in a suitable envelope or package with the necessary postage. Limit four (4) exchanges (including upgrades and discounts) or refunds per household or address during the return period ending March 4, 2010. Group submissions are void. Exchanges and refunds will not be mailed to P.O. Boxes. Check with your local post office for a street address. Exchange or refund rights may not be assigned or transferred. Requests not in compliance with all the terms of this offer will not be acknowledged or returned. All submissions are subject to verification. Walt Disney Studios Home Entertainment reserves the right to review questionable submissions. Any requests sent to the above P.O. Box for anything other than a legitimate product exchange or refund will not be acknowledged. Offer good in U.S. only. Void where prohibited, restricted or taxed by law. Inquiries to this offer received later than 30 days after the expiration date of March 4, 2010 will not be acknowledged. Walt Disney Studios Home Entertainment assumes no responsibility for lost, late, damaged, misdirected, mutilated, illegible, incomplete or postage-due mail. For inquiries, including if you believe you purchased your Baby Einstein DVD(s) for a different amount, please call our Customer Service Department toll free at 1-800-793-1454 (Prompt #5) or e-mail us at customerservice@babyeinstein.com.